- How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and once your order is confirmed, you will receive an email confirmation with your order details.
- How can I contact you?
You can contact us by emailing our customer support team at [support@julivita.com]. We strive to respond to all inquiries within 24 hours, Monday through Friday.
- Where are your products shipped from?
Our products are shipped from various warehouses located around the world, including the United States, Europe, and Asia. This allows us to offer fast and efficient shipping to customers worldwide.
- Do you offer tracking information for orders?
Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your delivery.
- What is your refund policy?
We offer a 30-day return policy for unused and undamaged items. If you are not satisfied with your purchase, please contact our customer support team within 30 days of delivery to arrange for a refund. Please note that return shipping costs are the responsibility of the customer.
- Can I cancel or change my order after it has been placed?
Once an order has been processed, it cannot be canceled or modified. However, if you need to make any changes, please contact us as soon as possible, and we will do our best to accommodate your request.
- Do you offer exchanges for items?
Yes, we accept exchanges for unused and undamaged items within 30 days of delivery. Please contact our customer support team to arrange for an exchange. Please note that return shipping costs are the responsibility of the customer.
- How long does shipping take?
Shipping times vary depending on the product and the supplier. Typically, orders are processed and shipped within 1-3 business days, and delivery times range from 6-12 days. However, please note that shipping times may be longer due to factors such as customs delays or peak holiday seasons.
- Are your products covered by a warranty?
Some of our products may be covered by a manufacturer's warranty. Please refer to the product description or contact our customer support team for more information about specific warranty coverage.
- Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for select products. Please contact our customer support team for more information about wholesale pricing and ordering.